Here’s how to begin your compensation claim
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- We assist passengers of TUI for all routes.
- You only pay if we successfully win your case with our ‘no win, no fee’ policy.
Understanding Your Rights with TUI
In the UK, air passenger regulations (UK 261) protect travellers on TUI flights. These regulations secure compensation for flight disruptions, offering up to £520 per passenger.
Eligibility for Compensation Due to Delays
Claim up to £520 for delays of 3 hours or more. Your eligibility depends on the delay relative to the scheduled arrival time. These regulations don’t apply to situations beyond the airline’s control, like bad weather or labour strikes.
Understanding Flight Cancellation Compensation
In case of a cancelled flight, TUI is obligated to provide an alternative flight or a refund. For last-minute cancellations (within 14 days of departure), you might be eligible for up to £520 per passenger. Compensation isn’t mandatory in ‘extraordinary circumstances.’
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