• 13.June.2024
  • 4 min
  • By: Steve Reid

With just days to go until the very first opening matches of the Euro 2024 Tournament, the eyes of our nation will be firmly on the performance of the England and Scotland teams who’ll be doing their best to secure a victory.

However, at Airtravel Claim, we’ll be keeping an eye on the performance of the airports and airlines from the UK and those near the various German football stadiums and arenas.

During the tournament, airlines and airports to and from Germany are bound to be busier than normal, along with many people taking summer vacations, and this could be a recipe that may lead to higher chances of delays, cancellations, or being denied boarding due to some flights being overbooked. With this possibility in mind, our resident travel expert Steve Reid offers some simple guidance.

Preparation is important. Spending some time doing some research before you travel can help you. This goes for both your outward and homebound journeys.

Fortunately, most airlines have their own mobile phone app, and we encourage you to install it on your device; if you don’t have a smartphone, frequently check the airline’s website. Apps and websites usually contain up-to-date flight information, so by looking up your flight number, you can check the status of your flight.

Based on UK and German airport advice, passengers should arrive at the airport two and a half hours before the scheduled flight departure time. This may seem excessive for a relatively short flight time, or you have checked in online beforehand. However, with security and immigration queues that are going to be busier than normal, it’s probably best you adhere to their advice.

On a note about airport security screening, many airports in the UK and Germany have different rules about carry-on items and liquids as new security scanning technology is being introduced. To make your transition as smooth as possible, our advice is to assume that older security policies are in place and prepare accordingly, such as not carrying more than 100ml of liquids, and preparing to remove laptops, and tablets from hand luggage etc. This way at least, you won’t get caught out with the airport-specific security arrangements.

With the advice of arriving at the airport in plenty of time for your departure, you’ll also need to allow plenty of time to travel to the airport to allow for traffic etc. and the possible lack of availability of taxis etc. We therefore urge you to make sure that you plan enough time and alternative arrangements to get you to the airport should they be needed.

If you have got to the airport for your flight but then you find that your flight is cancelled, delayed, or that you are denied boarding, here are your rights:

Cancelled flights

Air travel is not always smooth running and sometimes flight cancellations may happen.

An airline may cancel a flight for a number of reasons. Problems such as bad weather or security risks can create a knock-on effect that may lead an airline to cancel a flight.

After Brexit, UK law was introduced to match European legislation, meaning passengers can be reimbursed for flight cancellations provided certain criteria are met. This is because the flight was not cancelled due to extraordinary circumstances (such as bad weather) and the airline provided you with less than 14 days’ notice. If you qualify, an airline is legally required to pay you compensation of up to £520 per passenger.

The airline must also re-book you on the next available flight, even if this is with another airline. If you must spend an overnight wait, the airline must provide you with accommodation and transport to it, along with food and access to emails and phone calls.

Delayed flights

Short delays of up to 1 hour are sadly not uncommon. Airlines have a duty to keep passengers informed and let them know the cause of the delay and when they can expect to depart. Airlines are also legally bound to help, food and drinks for a delay that is for more than two hours, and financial compensation of up to £520 per passenger for delays of three hours or more, providing that the delay is due to a fault within the control of the airline and not down to extraordinary circumstances.

Denied boarding

If your airline does not permit you to fly on the aircraft and you haven’t done anything wrong, you’ll be entitled to compensation. The most common reason for being denied boarding is due to the flight being over-booked, but you should get the reason why directly from the airline staff, and ideally get this in writing from them.

The airline should as a matter of routine book you on to the next available flight (even if this is with another airline). You’ll also be entitled to food, drinks, communications and hotel accommodation where appropriate.

For more information concerning your rights for delays, cancellations or denied boarding, these can be found on our website www.airtravelclaim.com/faqs

If you are travelling to and from Germany to watch any matches of the tournament, do a little research and preparation beforehand, and keep an eye on your emails and text messages concerning your flights from your airline. This will take away some of the stress with the travelling at least, but we can’t say the same for any stress caused by your team’s on-pitch performance.

Steve Reid is a seasoned traveler and passionate advocate for passenger rights. With years of experience navigating the skies, Steve has become an expert in understanding the intricacies of flight delays, cancellations, and compensation.

As the go-to authority on all things related to air travel compensation, Steve brings a wealth of knowledge to our blog. Whether you’re seeking advice on claiming compensation or understanding your rights, Steve's insights give practical advice when things don't go as planned with air travel.

Connect with Steve on LinkedIn to stay updated on the latest travel news and receive expert advice.

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