Question 1

When am I entitled to compensation?

Accepted Answer

If your flight was delayed, cancelled, overbooked, or you had a missed connection, you may be entitled to financial compensation under UK261 or EU261.

To qualify, the disruption must be caused by the airline and meet the eligibility criteria, including a delay of at least three hours at your final destination. In addition to compensation, you could be eligible for a ticket refund and reimbursement of expenses incurred during the disruption.

Checking your eligibility is quick and free with our Free Flight Checker. Simply fill in your flight details to see if you can claim compensation. Start your claim now and let us handle the process for you!

For more details about your rights as a passenger, visit our Understanding Your Passenger Rights section.

Question 2

How is compensation calculated?

Accepted Answer

If your flight was delayed, cancelled, or you were denied boarding, you may be entitled to compensation ranging from £220 to £520 per passenger. The exact amount depends on the distance of your flight:

• £220 for flights up to 1,500 km
• £350 for flights between 1,500 and 3,500 km
• £520 for flights exceeding 3,500 km

To quickly determine how much compensation you might be eligible for, simply fill in your flight details using our Free Flight Checker. It's fast, free, and easy!

Question 3

Why use Air Travel Claim to make a claim?

Accepted Answer

When you choose Air Travel Claim, you benefit from a hassle-free, no win, no fee service with no upfront costs. Starting your claim is simple with our online form, and our straightforward process ensures your comfort every step of the way.

We use advanced technology to process claims quickly and validate them for added assurance. Our experienced specialists handle all claim details, including drafting letters to airlines. If court proceedings are required, our law firm partner covers fees, drafts legal documents, and provides court representation.

With a personalised approach, proven success, and a commitment to your satisfaction, Air Travel Claim makes securing your compensation seamless and stress-free.

Question 4

How long will it take to receive my compensation?

Accepted Answer

We work hard to ensure your compensation claim is processed as quickly as possible, but response times can vary due to factors like airline delays, high claim volumes, or legal proceedings. While an airline has up to 8 weeks to respond to the letter of claim, many airlines may take longer depending on the circumstances.

Rest assured, we follow a clear, step-by-step process to pursue your claim and keep you informed at every stage, and you will receive updates whenever there's progress. If you have questions, feel free to contact us with your claim reference number for assistance. Your patience is appreciated as we work to secure your rightful compensation.

Question 5

Can I still claim if I've lost documents or my claim was rejected by the airline?

Accepted Answer

If your flight claim was previously rejected by the airline, you may still be eligible for compensation. The rejection doesn't automatically mean you're not entitled to compensation. Simply submit your claim with Air Travel Claim, and our team will review the details to assess if there are grounds for a successful claim.

In most cases, a booking reference is enough to proceed, but it helps to keep all your travel documents. If you no longer have access to them, proof of payment for your ticket can still allow us to move forward. Even if you tried claiming independently and were rejected, we can assess the airline's reasoning and take action if we find their rejection was unjustified. We're here to help you get the compensation you deserve!

Question 6

Is there a time limit on making a flight disruption claim?

Accepted Answer

In the UK, you have up to 6 years from your flight date to claim for a delayed or cancelled flight. For flights departing from the EU, passengers typically have the right to request compensation for delays or cancellations between 1 and 3 years of their flight date. However, this timeframe does vary depending on the country and is detailed further here.

Question 7

What is the process for making a claim?

Accepted Answer

Your claim will be assessed – The team at Air Travel Claim will verify your claim and if your claim is valid, we'll get to work on the process of getting your compensation from the airline. On the rare occasion that your case does need to go to court, we will refer you to our law firm partner, My Law Matters, who will fight your case on your behalf. Both Air Travel Claim and our law firm partner operate on a no-win, no-fee basis, which means that you do not pay any fees unless compensation is received, and you will be kept informed throughout.

Question 8

Why should I choose Air Travel Claim?

Accepted Answer

When you choose Air Travel Claim, you will receive a range of benefits designed to make your claims experience as smooth as possible.
- Air Travel Claim operate on a no win no fee service, which means you don't have to worry about any upfront costs.
- Getting started is incredibly convenient; you can kick off your claim with a simple online form.
- Our process is straightforward and easy to navigate, aimed at ensuring your comfort throughout.
- We leverage cutting-edge technology for speed of processing your claim
- We validate your claim, adding a layer of assurance to your case.
- You have access to our team of experienced specialists who will handle all the intricacies of your claim. This includes crafting a letter of claim to the airline on your behalf.
- If, court proceedings become necessary our partner My Law Matters take care of court fees, draft all the necessary proceedings and even provide representation in court.

Our personalised approach ensures individual attention and care for each client, while our unwavering commitment to results has led to a proven track record of success. Your satisfaction and peace of mind are our top priorities at Air Travel Claim.

Question 9

How long will it take for my claim to be processed?

Accepted Answer

An airline has up to 8 weeks to respond to the letter of claim but many airlines will take longer and require additional prompts. In some instances, airlines will not respond at all or issue a standard rejection response. But don't worry as specialists in running your claim we have a clear step by step process in pursuing your compensation to ensure you get back what is rightfully yours and we will keep you informed at each step throughout the process.

Question 10

How do I get justice in case of a flight problem?

Accepted Answer

If you experience a flight problem, you have several options to seek justice and compensation. First, document everything - keep your boarding passes, receipts, and any communication with the airline. You can file a claim directly with the airline, but this often results in rejection or delays. Alternatively, you can use a specialist claims company like Air Travel Claim, which handles the entire process on your behalf with no upfront costs. We have the expertise to navigate airline bureaucracy and legal requirements, significantly increasing your chances of success. If necessary, we can escalate your case to court through our legal partners.

Question 11

What is the timeframe for receiving my compensation?

Accepted Answer

The timeframe for receiving compensation varies depending on several factors. Airlines have up to 8 weeks to respond to initial claims, but many take longer or require additional follow-up. Some airlines may not respond at all initially. Once an airline accepts liability, payment can take anywhere from a few weeks to several months. If court proceedings are necessary, the process can extend to 12-18 months or longer. We keep you informed throughout the process and work diligently to secure your compensation as quickly as possible.

Question 12

Are you allowed to have two claims companies simultaneously handling a case?

Accepted Answer

No, you cannot have two claims companies handling the same case simultaneously. This would create conflicts of interest and legal complications. When you sign with a claims company, you typically grant them exclusive rights to pursue your claim. Having multiple companies would also mean paying multiple fees if successful. If you are unhappy with your current claims company, you should terminate that agreement before engaging another company. Always read the terms and conditions carefully before signing with any claims service.

Question 13

If my claim was previously rejected by the airline, am I still eligible to submit a claim through Air Travel Claim?

Accepted Answer

Yes, you may still be eligible even if the airline previously rejected your claim. Airlines often reject valid claims hoping passengers will give up. Our specialists review the airline's rejection reasoning and assess whether it was justified. Many rejections are based on incorrect interpretations of regulations or insufficient evidence presentation. We have successfully overturned numerous airline rejections by providing proper legal arguments and evidence. Submit your claim details to us, and we'll provide a free assessment of your case's viability.

Question 14

Can I still make a claim if I no longer have my travel documents?

Accepted Answer

Yes, you can still make a claim without your original travel documents. While having boarding passes and tickets is helpful, they are not always essential. Your booking reference number is often sufficient to proceed with a claim. We can also work with proof of payment, such as credit card statements or bank records showing the ticket purchase. Email confirmations from airlines or travel agents can also serve as valid documentation. Our team is experienced in handling claims with limited documentation and can guide you through the process.

Question 15

Are there additional services like legal support?

Accepted Answer

Yes, we provide comprehensive legal support through our partnership with My Law Matters, a specialist aviation law firm. If your case requires court proceedings, our legal partners handle all aspects including court fees, legal document preparation, and court representation. This service is included in our no-win, no-fee arrangement, so you don't pay additional costs unless your claim is successful. Our legal team has extensive experience in aviation law and passenger rights, ensuring your case receives expert handling throughout the legal process.

Question 16

How can I contact customer support for my ongoing claim?

Accepted Answer

You can contact our customer support team through multiple channels. Use your claim reference number when contacting us for faster assistance. You can reach us via email, phone, or through our online contact form on our website. Our support team provides regular updates on claim progress and is available to answer questions about your case. We maintain clear communication throughout the process and will proactively contact you when there are significant developments in your claim.

Question 17

Do you offer support in multiple languages?

Accepted Answer

Yes, we offer support in multiple languages to assist our international clients. Our team can communicate in various European languages, ensuring you can discuss your claim in your preferred language. This multilingual support extends to document translation services when needed for your claim. We understand that flight disruptions affect travelers from many countries, and language should not be a barrier to accessing your rightful compensation. Contact us to confirm availability in your specific language.

Question 18

Where can I find my booking reference number?

Accepted Answer

Your booking reference number can be found in several places: on your original booking confirmation email from the airline or travel agent, on your boarding pass (usually a 6-character alphanumeric code), on your e-ticket, or in your airline's mobile app if you have an account. If you booked through a travel agent, check their confirmation documents. The reference may also be called a "PNR" (Passenger Name Record) or "confirmation code." If you cannot locate it, contact the airline or your travel agent with your travel dates and passenger details.

Question 19

Does my nationality affect my claim?

Accepted Answer

Your nationality does not affect your eligibility for compensation under EU261 or UK261 regulations. What matters is the flight route and the airline, not your passport. You are covered if: your flight departed from the EU/UK, your flight arrived in the EU/UK and was operated by an EU/UK airline, or your flight was within the EU/UK. These regulations protect all passengers regardless of nationality. However, your nationality may affect which courts have jurisdiction if legal proceedings become necessary, but this does not impact your basic right to compensation.

Question 20

What are the UK261 and EU261 regulations that apply?

Accepted Answer

Travellers have extensive rights for flight disruptions under Air Passenger Rights Regulations UK261 and EU261 and may be entitled to a ticket refund and/or compensation as recompense for the inconvenience caused.

EU Air Passenger Rights Regulation 261/2004 EU261 came into force in 2005 at which time the UK was a member of the EU. Following Brexit, the UK decided to adopt the majority of the EU Regulations into UK law UK261, they do however operate separately.

The current regulations, EU261 and UK261 are very similar in terms of the circumstances a passenger is entitled to claim compensation. The most obvious difference is that under the EU Regulation compensation is valued in EUR € and in the UK its GBP £. Where the Airline accepts that compensation is due it will pay out in the relevant currency depending on the relevant Jurisdiction.

Question 21

What is the difference between compensation and a ticket refund?

Accepted Answer

Flight Compensation refers to a monetary amount provided to a passenger as a form of compensation for the inconvenience experienced due to flight delays, cancellations or denied boarding. Compensation is typically granted when the airline is at fault for the disruption, such as operational issues or overbooking. The specific criteria for eligibility and the amount of compensation varies depending on the applicable Regulations.

A ticket refund, involves reimbursing passengers the full or partial cost of their unused tickets in accordance with Regulations and airline specific policies. This typically occurs when passengers choose not to proceed with their travel plans due to flight cancellations, significant delays, or other qualifying reasons. The refund may cover the entire ticket fare or a portion of it, depending on the circumstances and the airline's refund policy. You may be entitled to both a ticket refund and Compensation.

Question 22

How much could I be entitled to?

Accepted Answer

Typical Flight Compensation Thresholds

Compensation per passenger

Distance Travelled | Delayed by 3 hours or more | Flight cancelled

1500km or less | £220 | £220

1500km or 3500km | £350 | £350

3500km or more | £520 | £520

Question 23

What is the Montreal Convention?

Accepted Answer

The Montreal Convention is an international treaty that governs airline liability for international flights. It establishes the rights of passengers and the responsibilities of airlines for issues such as flight delays, cancellations, baggage problems, and passenger injury or death. The Convention sets compensation limits and procedures for claims on international routes. While EU261 and UK261 provide specific compensation amounts for flight disruptions within Europe, the Montreal Convention applies to international flights outside these jurisdictions. It requires airlines to compensate passengers for proven damages and expenses caused by delays, but compensation amounts vary based on individual circumstances rather than fixed amounts.

Question 24

Can you make a claim for non UK or EU flights?

Accepted Answer

Yes, you may be able to make claims for non-UK or EU flights under different regulations and conventions. For flights outside EU261/UK261 jurisdiction, the Montreal Convention often applies, providing compensation for delays, cancellations, and other disruptions on international routes. Some countries have their own passenger rights regulations - for example, the US has different rules, and other countries may have specific protections. The key factors are the flight route, airline nationality, and applicable local laws. While compensation amounts and procedures may differ from EU261/UK261, you may still have rights. Contact us with your flight details, and we can assess what protections apply to your specific situation.

Question 25

Does Brexit affect my passenger rights?

Accepted Answer

Brexit has created some changes to passenger rights, but UK travelers still have strong protections. The UK adopted UK261 regulations, which mirror most EU261 provisions, so compensation amounts and eligibility criteria remain largely the same. The main differences are: UK261 applies to flights departing from the UK, while EU261 applies to flights departing from EU countries or arriving in the EU on EU airlines. If you're traveling between the UK and EU, different regulations may apply to each direction of your journey. However, the practical impact on most passengers is minimal - you still have the same compensation rights for delays, cancellations, and denied boarding.

Question 26

Why have I been asked to complete an Assignment form?

Accepted Answer

An Assignment form legally transfers your right to claim compensation from the airline to Air Travel Claim. This allows us to pursue your claim on your behalf and communicate directly with the airline as your legal representative. The assignment is necessary because airlines will only discuss claims with the passenger or their legally appointed representative. By signing the assignment, you authorize us to act on your behalf throughout the entire claims process, including any potential court proceedings. This is a standard procedure for all claims companies and is required for us to effectively pursue your compensation. The assignment only covers the specific flight claim and does not affect any other rights you may have.

Question 27

What if my case needs to go to court?

Accepted Answer

If your case requires court proceedings, our legal partner My Law Matters will handle all aspects of the litigation process. This includes paying court fees, preparing legal documents, and providing representation in court. The entire legal process is covered under our no-win, no-fee arrangement, so you won't pay any additional costs unless your claim is successful. Court proceedings typically occur when airlines refuse to pay valid claims or dispute liability. While most cases settle before reaching court, we are fully prepared to take legal action when necessary. Our legal team has extensive experience in aviation law and a strong track record of success in court proceedings.

Question 28

Which airlines and countries do you cover for compensation?

Accepted Answer

We handle claims against all major airlines operating flights covered by EU261, UK261, and other applicable regulations. This includes full-service carriers, low-cost airlines, and charter airlines. We cover flights departing from or arriving in the UK and EU, as well as international flights where other passenger protection laws apply. Our expertise extends to airlines from all regions including European, American, Asian, Middle Eastern, and other international carriers. We also handle claims under various national regulations and international conventions like the Montreal Convention. If you're unsure whether your flight is covered, submit your details for a free assessment - we'll determine which regulations apply and whether you have a valid claim.

Question 29

Are low-cost carriers like Ryanair, EasyJet or Wizz Air included?

Accepted Answer

Yes, low-cost carriers including Ryanair, EasyJet, Wizz Air, and others are fully covered under EU261 and UK261 regulations. These airlines have the same legal obligations to provide compensation for delays, cancellations, and denied boarding as full-service carriers. The compensation amounts are identical regardless of how much you paid for your ticket or which type of airline you flew with. Low-cost carriers cannot avoid their compensation obligations by claiming they offer cheaper fares. We have extensive experience handling claims against all major low-cost airlines and understand their specific procedures and common tactics for avoiding payment.

Question 30

Are there claim limitation periods for other countries?

Accepted Answer

Yes, different countries have varying limitation periods for flight compensation claims. While the UK allows up to 6 years and EU countries typically allow 1-3 years, other jurisdictions have different timeframes. For example, some countries may have shorter limitation periods of 1-2 years, while others may allow longer periods. The applicable limitation period depends on factors such as the flight route, airline nationality, and which country's laws govern the claim. Under the Montreal Convention, the limitation period is typically 2 years from the date of arrival or the date the flight should have arrived. It's important to submit claims as soon as possible to avoid any limitation issues. Contact us with your flight details, and we'll advise on the applicable limitation period for your specific case.

Question 31

What am I entitled to in the event of a flight cancellation?

Accepted Answer

If a flight is cancelled, you can claim compensation for the flight cancellation under air passenger regulations if:

• the airline informs you of the cancellation less than 14 days before the scheduled departure, and

• the airline itself caused the cancellation.

If the flight is cancelled through no fault of the airline, you are entitled to a replacement flight or rebooking, or you can claim back the ticket costs, including any additional costs for seat reservations or luggage. You do not have to accept vouchers.

If the cancellation occurs at very short notice, the airline is to blame, and no replacement flight is offered, you can claim both compensation and a ticket refund.

Question 32

What am I entitled to in the event of a flight delay?

Accepted Answer

If your flight arrives at its destination with a delay of more than 3 hours, you could potentially be eligible for compensation and you can make a claim, provided that the airline is responsible for the delay. Additionally, if the delay results in long waiting times at the airport the airline is required to provide you with complimentary drinks and snacks.

Question 33

What am I entitled to if my flight is overbooked?

Accepted Answer

To ensure that flight connections operate at full capacity, airlines can regularly overbook flights. If the airline informs you that your flight is overbooked and you cannot travel as planned, you can ask the airline for a prompt replacement flight or ticket reimbursement. Compensation may apply providing you did not voluntarily give up your seat and your flight meets the eligibility criteria.

Question 34

Do passenger rights apply in the event of strike action?

Accepted Answer

Passenger rights in strike situations depend on who is striking. If airline staff (pilots, cabin crew, or airline ground staff) are on strike, this is generally considered within the airline's control, and you may be entitled to compensation under EU261/UK261 regulations. However, if the strike involves airport staff, air traffic controllers, or other third-party services, this is typically classified as an "extraordinary circumstance," and airlines are not required to pay compensation. Regardless of the strike type, airlines must still provide care and assistance (meals, accommodation if needed) and offer rebooking or refunds. Each case is assessed individually based on the specific circumstances.

Question 35

I missed my connecting flight due to a flight delay of less than 3 hours. Can I still claim compensation?

Accepted Answer

Yes, you may still be entitled to compensation even if your initial delay was less than 3 hours. What matters is your total delay at the final destination. If missing your connection causes you to arrive at your final destination more than 3 hours late, you could be eligible for compensation. The key factors are: both flights must be on the same booking, the delay must be the airline's fault, and your total journey delay must exceed 3 hours. The compensation amount is based on the total distance of your journey, not individual flight segments. Submit your claim with full details of both flights, and we'll assess your eligibility.

Question 36

What rights do I have following the Air Traffic Control incident in August 2023?

Accepted Answer

The August 2023 Air Traffic Control system failure was classified as an extraordinary circumstance beyond airline control, which typically means compensation under EU261/UK261 is not payable. However, airlines were still required to provide care and assistance during the disruption, including meals, accommodation, and rebooking on the next available flight. If your airline failed to provide adequate care or did not offer rebooking/refunds as required, you may have grounds for a claim. Some airlines may have offered goodwill gestures or vouchers. Each case should be assessed individually, as circumstances varied between airlines and specific situations.

Question 37

My party included other passengers and/or children, can I claim for them too?

Accepted Answer

Yes, you can claim compensation for all passengers in your booking, including children and infants. Each passenger is entitled to individual compensation regardless of age, as long as they have a valid ticket. This means if you're traveling with family members or a group on the same booking, each person can receive the full compensation amount. For children, the parent or guardian typically handles the claim process. You'll need to provide details for all passengers when submitting your claim. The total compensation can be substantial for larger groups - for example, a family of four could receive up to £2,080 (4 x £520) for a long-haul flight delay.

Question 38

What do I do if an airline contacts me directly?

Accepted Answer

If an airline contacts you directly about your claim while we're handling it, you should forward their communication to us immediately and avoid responding directly. Once you've assigned your claim to us, we become your legal representative, and all communication should go through us. Airlines sometimes try to contact passengers directly to offer lower settlements or to bypass claims companies. Do not accept any offers or sign any documents without consulting us first. We have the expertise to evaluate whether any airline offer is fair and in your best interests. Forward all airline correspondence to us, and we'll handle all further communication on your behalf.

Question 39

Is it possible for me to seek reimbursement from the airline for the additional expenses incurred during or as a result of my delay?

Accepted Answer

Yes, you may be entitled to reimbursement for reasonable additional expenses caused by flight delays or cancellations. This can include meals, accommodation, transportation, and other necessary costs incurred due to the disruption. Airlines are required to provide care and assistance, but if they fail to do so, you can claim reimbursement for expenses you had to cover yourself. Keep all receipts and ensure expenses are reasonable and directly related to the flight disruption. This is separate from compensation and can be claimed in addition to your EU261/UK261 compensation. We can help you claim both compensation and expense reimbursement as part of your overall claim.

Question 40

What are extraordinary circumstances?

Accepted Answer

Extraordinary circumstances are events beyond an airline's control that can exempt them from paying compensation. These include: severe weather conditions, natural disasters, political instability, security threats, air traffic control strikes, airport closures, and medical emergencies requiring flight diversion. However, airlines cannot use extraordinary circumstances as a blanket excuse - they must prove the specific event directly caused the disruption and that they took all reasonable measures to minimize the impact. Technical problems, crew scheduling issues, and airline staff strikes are generally NOT extraordinary circumstances. The definition is often disputed, and many airline claims of extraordinary circumstances are invalid.

Question 41

Can I also make claims for a package holiday?

Accepted Answer

Yes, you can make flight compensation claims even if your flight was part of a package holiday. Your flight rights under EU261/UK261 remain the same regardless of how you booked. However, you may have additional rights under package travel regulations, which could provide extra compensation or remedies through your tour operator. You might be able to claim from both the airline (for flight compensation) and the tour operator (for package holiday disruption). We recommend pursuing the flight compensation claim first, as this is often more straightforward. If you experienced significant holiday disruption, you may also want to consider a separate claim against your tour operator for the package elements.

Question 42

I have received a court summons as a witness. Why am I being summoned and what should I do in this situation?

Accepted Answer

If you receive a court summons as a witness in relation to your flight claim, this typically means your case has progressed to court proceedings and your testimony is required to support the claim. This is not uncommon in aviation cases where airlines dispute liability. You are legally required to attend court when summoned as a witness. Our legal partners will prepare you for the court appearance, explain what to expect, and guide you through the process. Your role is usually to confirm the facts of your flight experience. Don't worry - this is a normal part of some claims processes, and our legal team will support you throughout. Contact us immediately upon receiving any court summons so we can coordinate your response.

Question 43

Does the cost of my flight ticket affect the compensation amount?

Accepted Answer

No, the cost of your flight ticket does not affect the compensation amount under EU261/UK261 regulations. Compensation is based solely on the flight distance, not the ticket price. Whether you paid £50 or £500 for your ticket, you're entitled to the same compensation amount (£220, £350, or £520) based on the distance traveled. This applies to all ticket types including budget fares, promotional prices, frequent flyer redemptions, and even free tickets obtained with points or vouchers. The compensation is standardized to ensure all passengers receive equal treatment regardless of what they paid for their ticket.

Question 44

What should I do if my luggage is delayed or lost?

Accepted Answer

Air passenger rights for delayed, lost, or damaged baggage are protected under the Montreal Convention. If your luggage is delayed, damaged, or doesn't arrive, you may be eligible for compensation. What to do if your baggage doesn't arrive:

• Report the issue immediately: Visit the Lost & Found desk at the airport after landing and inform them that your suitcase is missing. Show the baggage label attached to your boarding pass, as this helps track your luggage.
• Provide a description: Share as many details about your suitcase as possible to assist with its identification.
• Contact the airline: After filing the report, get in touch with the airline to confirm what expenses (such as replacement clothing or toiletries) they will cover.
• Holiday packages: If the delay occurs during a package holiday, you may also address your claim through the tour operator. Speak to your tour guide for assistance.

We recommend acting promptly to ensure your claim is processed smoothly.

Question 45

Can I claim compensation for flights affected by strikes or political unrest?

Accepted Answer

Whether you can claim flight compensation for disruptions caused by strikes or political unrest depends on the circumstances:

1. Strikes by airline staff: If the disruption is due to a strike by the airline's own employees (e.g., pilots or cabin crew), you may be entitled to compensation under EU261/2004, as this is typically considered within the airline's control.

2. Strikes by airport staff or other third parties: Strikes by air traffic controllers, baggage handlers, or other airport personnel are generally considered "extraordinary circumstances." In these cases, airlines are not required to provide compensation since the situation is beyond their control.

3. Political unrest: Flights disrupted due to political unrest or instability are also classified as extraordinary circumstances. Compensation is unlikely in such cases, but the airline must still provide assistance, such as meals, accommodation, and rebooking.

If you're unsure, it's worth submitting a claim with us and we can let you know.

Question 46

Can you still make a flight claim if you booked through a tour operator or travelled as part of a group?

Accepted Answer

Yes, you can still make a flight compensation claim even if you booked through a tour operator or traveled as part of a group. Your individual passenger rights under EU261/UK261 remain the same regardless of how you booked your flight. Each passenger is entitled to compensation based on their individual ticket, even if it was part of a package deal or group booking. You may need to provide additional details such as the tour operator name and booking reference, but this does not prevent you from claiming. In some cases, you might have additional rights through the tour operator for package holiday disruptions, but flight compensation claims can be pursued independently. Group bookings often involve multiple passengers, so the total compensation can be substantial.

Question 47

Can I claim compensation for weather-related delays?

Accepted Answer

Weather-related delays are generally considered "extraordinary circumstances" under EU261/UK261 regulations, which means airlines are typically not required to pay compensation. However, the situation is more complex than it appears. Airlines must prove that the weather directly caused the delay and that they took all reasonable measures to minimize disruption. If an airline fails to adequately prepare for predictable weather conditions, or if the delay extends beyond what the weather actually caused, you may still have a valid claim. Additionally, airlines must still provide care and assistance (meals, accommodation) during weather delays. Each case is assessed individually, as weather-related claims often have unique circumstances that may affect eligibility.

Question 48

How do I cancel my VIP Club membership?

Accepted Answer

To cancel your VIP Club membership, please email support@airtravelclaim.com within 14 days of joining. You must provide your VIP membership number, full name, and the reason for cancellation.

Any requests made after the 14-day cancellation period will not be valid. Please check our Terms and Conditions for more details.

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