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Long Haul Flight Rights – What You Need to Know

Long haul flights, typically those lasting six hours or more, can be a significant commitment for any traveller. Knowing your rights on these extended journeys is crucial, especially when facing delays, cancellations, or other disruptions. This guide will help you understand what protections and entitlements you have, focusing on international standards and EU Regulation EC 261/2004 for flights to, from, or within the EU, including the UK.

Understanding Your Rights on Long Haul Flights

For long haul flights, passenger rights are primarily governed by international agreements like the Montreal Convention, as well as specific regulations such as EU Regulation EC 261/2004. These rights cover issues like delays, cancellations, and baggage problems.

Compensation for Delays and Cancellations

Delays: For significant delays (typically over three hours), passengers may be entitled to compensation ranging from €300 to €600, depending on the flight distance.
Cancellations: If your flight is cancelled and you’re informed less than 14 days before departure, you may also be eligible for compensation within the same range, depending on how much the alternative flight delays your arrival.

Baggage Issues

The Montreal Convention covers lost, delayed, or damaged baggage on international flights, including long haul. Compensation can go up to approximately £1,000 per passenger, but it’s essential to report any issues as soon as you notice them and keep all related documentation.

What to Do in Case of Disruption

Keep Your Travel Documents: Always hold onto your boarding pass, booking confirmation, and any other relevant travel documents.

Report Issues Promptly: Whether it’s a delay, cancellation, or baggage problem, report it to the airline as soon as possible.

File a Claim: For compensation, contact the airline directly with details of the disruption and your booking information. Include any receipts or expenses incurred as a result of the issue.

Seek Assistance: If you’re facing difficulties with the airline, consider getting help from a professional service, remember at Air Travel Claim, we can help take the stress out of the process by applying on your behalf.

Additional Entitlements

Beyond compensation, passengers on long haul flights may be entitled to:

Care and Assistance: For long delays, this includes meals, refreshments, and accommodation if an overnight stay is necessary.
Re-routing or Refunds: In the case of cancellations, you can choose between a full refund or an alternative flight to your destination.

Tips for a Smooth Journey

Be Informed: Knowing your rights can empower you to claim what you’re entitled to more effectively.
Document Everything: Keep a record of your journey, including any communications with the airline.
Act Quickly: There are time limits for claiming compensation, so don’t delay.

In Summary

Long haul flights come with a unique set of challenges, but being aware of your rights can help mitigate any negative impacts of travel disruptions. Whether it’s a delay, cancellation, or issue with your baggage, knowing the steps to take and the compensation you’re entitled to can make your travel experience much smoother.

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