plane and delay blocks

About Air Travel Claim

For almost two decades, we have been assisting millions of people in getting back money that is rightfully theirs. We are in essence a claims management service, meaning that, our customers choose us because of our expertise and skill to oversee and handle their claims to a shared goal of a positive outcome.

We champion the rights of people and take on organisations and institutions that hide behind ‘red tape’, in attempt to dissuade the many ordinary people from getting repayments and compensation that they are owed.

Our mission is simple. We strive to take away the hassle that is often associated with claiming back money and compensation from organisations that do their utmost to frustrate consumers in their quest for justice. We know that this often puts people off from acting.

We enforce the rights of our customers by all necessary legal means, including taking matters before the Courts to achieve a positive outcome of a financial settlement for them. We do not rest until we achieve our aims.

Our highly experienced team have the knowledge and capability to negotiate a positive outcome for our customers, whilst at the same time afford a simple, no hassle, high quality service, and keeping our customers regularly informed throughout their claim process.

We have invested heavily in technology, processes, and the training of our people, so that we can ensure that we meet and exceed the needs of our customers with the utmost of care.

Our Values


We shall always act for our customers with transparency, honesty and straight-talking in our business dealings with them.


Our mission is to provide our customers with a simple yet high-quality service that they value.


We take ownership of the commitments we make to our customers, and we do our utmost to meet their expectations.

Why Choose Us

  • Comprehensive Solution

    We handle our customers claims from start to completion, including negotiations with airlines and if necessary legal action before the Courts.

  • Industry Experience

    Our people are the backbone of our enterprise. They have the skills, experience, and the know-how, to bring about successful outcomes for our customers.

  • Simplified Processes

    Our years of experience have shaped our processes to simplify matters for our customers, affording them with a service that they can rely on.

  • Technology-driven Approach

    We use state of the art technology, software, and systems to streamline our service and make it as timely as possible for our customers.

Delayed and cancelled flight claim FAQ's